Carsfleet Rental is a self drive car rental service that provides you with all the privacy, fun and convenience of your own car, without the hassles of owning and maintaining one. We drop and pick-up cars from your doorstep, so that you can spend time on the more important thing - your drive! The doorstep drop and pick-up of cars is our standard way of serving you, and is available throughout the areas served by us.
To avail Carsfleet Rental services, you must be at least 21 years old, and your driving license for "Light Motor Vehicles" must be at least 6 months old and the driving license must be an original hard copy or on DigiLocker at the time of starting the trip. Driving license printed on A4 sheet of paper (original or otherwise), driving license on the M-Parivaahan app, and commercial driving licenses will not be accepted. We may ask for additional documents for verification in some cases, e.g., local ID or proof of travel.
The Kilometers limit is based on the kilometer plan selected at the time of booking. In case you go beyond the Kilometers limit of your selected plan, you will be charged for the extra kilometers at a predetermined extra km charge. If you go for the “Unlimited kms” pricing plans (available for without fuel, and only for long duration rental bookings), there is absolutely no limit to the kilometers that you can drive.
All of our cars are equipped with an All India Tourist Permit, so you are free to drive anywhere in the country. All India Tourist Permit means that the car is legally permitted to ply in any state in the country, after paying the inter-state taxes at the state borders. However, we do not permit taking carsfleet Rental vehicles to Leh/Ladakh region, Kaza/Nako region and spiti valley. We also advise you to avoid bad terrains (especially in non- SUV cars) and areas affected by civil unrest.
Please note: Interstate taxes at the state borders are to be paid and borne by the customer. Our cars are equipped with Fast tag devices for your convenience. The toll charges incurred during your trip will be billed to you in your invoice.
No, you can choose different delivery and pickup locations within the same city, without any extra cost other than the standard delivery/pickup charges. However, this option needs to be availed while creating of the booking, before it is confirmed. You may also modify the booking later, however, it will then attract applicable modification charges.
Peak season refers to festive periods of very high demand. Our hourly rental tariffs are different for weekdays (Mon-Fri), weekends (Sat-Sun) and the Peak Season. The dates and prices for the Peak Season are dynamically decided based on the demand.
We have a curated selection of cars, which includes block-buster models across segments such as SUVs, hatchbacks and sedans. We are constantly increasing our portfolio; so keep a close watch for your favourite car, just in case we don’t have it already.
In the event of damages, your liability is limited to a maximum of Rs 20000. You will need to pay Damage Fee equivalent to the repair cost (as estimated by an authorized dealership) and downtime losses, upto a maximum of Rs 20000. This is independent of the nature and terms of the insurance cover that Carsfleet Rental has on the cars.
Please note that the maximum liability policy is intended to benefit and protect the responsible user. In situations of irresponsible or unsafe or negligent usage, there could be discretionary exceptions to this policy, whereby the user could be liable for all damages irrespective of whether or not Carsfleet Rental is able to claim insurance in such cases. Examples of such situation include, but are not limited to:
1. When the User is not in compliance with the laws and/or with terms of the Carsfleet Rental User Agreement
2. When the User is found to be under the influence of alcohol/narcotics while driving
3. When the User is over-speeding (i.e. above prescribed speed limit of road or 80 Kms/Hr, whichever is lower)
4. When the User is in violation of traffic rules or of the Motor Vehicles Act (for example, if the User has not paid the inter-state tax while crossing a state border)
5. When the person driving the vehicle at the time of the incident is found to be different than the one who made the booking
6. When the vehicle workshop and/or insurance company deem the damage to be consequential in nature (this will be clearly stated in the accident report). Consequential damage occurs when the User continues driving the vehicle even when it is performing abnormally
7. When the number of people in the car at the time of the incident exceed the standard seating capacity of the car
8. When the incident happened in a state for which the user had failed to pay the inter-state tax while entering the state
9. When there is misrepresentation of information in the driving license and ID proof details shared by the user
10. Where there is clear evidence of extremely rash and negligent driving on the user’s part
11. In cases where the estimated damage charges exceed the security deposit, we will request the user to pay the same at the time of returning the car. In cases of non-payment, Carsfleet Rental reserves the right of legal action, reporting to credit bureau and reporting to other authorities or persons, irrespective of their direct relevance to the case.
In cases of accident, fare for the unused hours will not be refunded.
Carsfleet Rental typically avoids charging for very minor damages (e.g., minor scratches and dents), and covers the vast majority of damage incidents under the maximum liability policy.
In cases of collision or User failure, towing and impounding charges will be paid by the User. In cases of vehicle failure, towing and impounding charges will be paid by us.
Booking with us is quick and easy. You can make a booking through our app (android or iOS). Just select your city, date and time of your trip, key in your location and choose the type of car you want. Then enter your payment details, confirm payment and you are ready to go!
You can modify or cancel your booking through either our app, website or by calling us. Our ability to modify/cancel the booking and the relevant charges depend upon your time of informing us and availability of cars. Please refer to our Fee policy for more details on the allowable modifications and applicable charges.
We understand that sometimes there can be last-minute changes in your plans, and we will try our best to accommodate them. But in situations where it can cause trouble to the next user (ie, the person whose booking starts after your ends), we cannot allow late returns. Please refer to our Fee policy for more details on late fees and extension charges.
In case of shortening, we can try arranging an earlier pickup of the car, if you inform us at least 3 hours before your preferred pick-up time. However, no charges or refunds will be applicable on the base fare for the original trip.
Prices exclude fuel. In case you are returning the car at a lower fuel level than what was received, we will charge a flat Rs 500 refuelling service charge + actual fuel cost to get the tank to the same level as what was received.
These expenses depend on your usage, hence you need to pay for them.
Our cars are equipped with Fast tag devices for your convenience. The toll charges incurred during your trip will be billed to you in your invoice.
All refunds are typically made within 10 days of completing the bookings. However, in some cases, there might be some procedural delays from the banks. Please do let us know in case your refund has not been credited to your account within 10 days and we will make sure we do everything we can to expedite it.
While taking the delivery of your car, you will need to show your ORIGINAL Driving License and ID proof (same as the ones whose details you provided while making the booking). These documents will be verified for validity. In case these documents are unavailable/invalid/unverifiable, your booking will be subject to cancellation. Carsfleet Rental's decision in this matter will be final and binding. Please note that driving license printed on A4 sheet of paper (original or otherwise) will not be considered as a valid document.
Our delivery executive will deliver the car to your doorstep. Before he hands- over the car to you, he will share with you a pre-filled checklist that summaries the car’s condition at that time. Please confirm the details in the checklist, sign it and you are good to go. In case any information in the checklist is not correct, please notify the delivery executive or call us.
In such cases, please notify us Carsfleet Rental immediately (by calling) and we will guide you through the entire process. We will coordinate with the road-side assistance and insurance. Unless unavoidable, please do not leave the scene of the accident until proper support has arrived. You may be required to file/sign formality documents associated with the accident.
Each State has different procedures and regulations. Most States will require a commercially registered vehicle to stop at the border RTO station to pay the relevant tolls/taxes. All Carsfleet Rental cars are equipped with original copies of the RC Card, Insurance Note, Self-Drive License, and the All India Permit, which will help you get through this conveniently. For many states, the state entry tax can be paid online as well.
This should not occur since all of Carsfleet Rental vehicles are equipped with all the necessary documents. In the event that an incident arises, please give us a call, and we will do our best to help you get back to driving.
Well, we will do our best to help you find your belongings if you inform us soon enough. But as you can imagine, we cannot guarantee it since finding it back is not fully in our control. So, please check the car thoroughly before handing it back to us.
