1 . Refundable security deposit
Refundable security deposit of up to Rs 4000 will be charged. During limited-period offers, this amount might be lower. It will be refunded within 3 days of booking's end. Please select "Refund to Bank Account" or "Refund to Wallet" options while making payment.
2. Fuel reimbursement
The fuel level should match the level at the time of pickup. If not, an additional fee will be charged.
3. Cancellations & Modifications before starting the trip
Our flexible modification policy allows you to make changes to your booking depending on the time remaining before your trip starts.
4. Canceling the trip
(a) More than 24 hours before start time - Rs.500 cancellation charge. The rest of the amount will be refunded to you.
(b) Between 24 and 3 hours before the start time, you will be charged 50% of the base fare paid. From a minimum of Rs. 500 to a maximum of Rs. 3500. The rest of the amount will be refunded to you.
(c) Within 3 hours of the start time, you will be charged 100% of the base fare paid. From a minimum of Rs. 500 to a maximum of Rs. 5000, and also the doorstep delivery charges.
5. Changing the start/end time of the trip
(a) More than 24 hours before start time : Postponing start time or Preponing end time (Shortening): No charges, full refund applied Preponing start time or Postponing end time (Extension): Rs. 500 plus revised fare for the extended hours between 24 and 3 hours before start time
(b) Postponing start time or Preponing end time (Shortening) : 50% of charges for reduced hours are charged, up to a max of Rs. 3500
(c) Preponing start time or Postponing end time (Extension) : Rs. 500 plus revised fare for the extended hours within 3 hours of start time
(d) Postponing start time or Preponing end time (Shortening) : 100% of the fare amount of the reduced hours, up to a max. of Rs 5,000/-
(e) Preponing start time or Postponing end time (Extension): Rs. 500 plus revised fare for the extended hours
6. Car model change
24 hrs before trip start time. Just pay the difference in fare plus the Rs. 500/- modification fee From 24 hrs to 3 hrs before trip start time Just pay the difference in fare plus the Rs. 500/- modification fee.
7. modifications are subject to availability.
Car or location changes are not allowed within 3 hours of the trip's start time or after. Modifications after starting the trip.
8. Extension
Our trip extension policies are subject to availability and charges are depending upon the time remaining before the end of your trip. You can postpone your trip End Time in order to extend your booking:
(a) Before 3 hours of end time We levy a surcharge of 20% on the fare for the increased hours, over the fare for the extended hours. Min charge Rs.500.
(b) However, these changes are subject to the availability of the vehicle. In case the vehicle is not available, and you still go ahead with the extension, a penalty of Rs 300/hr will be charged (minimum penalty: Rs 500, maximum penalty: Rs 2,500).
(c) Within 3 hours of the end time if a car is available: Revised fare for the extended hours plus 20% surcharge on revised fare plus a penalty of Rs.500/-
(d) If a car is NOT available, and you do not return the car in time: Revised fare for the extended hours plus 20% surcharge on revised fare plus a penalty of Rs. 300/hr (min. of Rs. 500/-, max of Rs. 2,500/-)
9. Limited liability
In the event of damages, your liability is limited to a maximum of Rs 20000. You will need to pay a Damage Fee equivalent to the repair cost (as estimated by an authorized dealership) and downtime losses, up to a maximum of Rs 20000. This is independent of the nature and terms of the insurance cover that carsfleet rental has on the cars.
Please note that the maximum liability policy is intended to benefit and protect the responsible user. In situations of irresponsible, unsafe or negligent usage, there could be discretionary exceptions to this policy, whereby the user could be liable for all damages irrespective of whether or not carsfleet rental is able to claim insurance in such cases. Examples of such situations include, but are not limited to:
(a) When the User is not in compliance with the laws and/or with the terms of the carsfleet rental User Agreement
(b) When the user is found to be under the influence of alcohol/narcotics while driving
(c) When the User is over-speeding (i.e. above the prescribed speed limit of road or 125 KMS/Hr, whichever is lower)
(d) When the User is in violation of traffic rules or of the Motor Vehicles Act (for example, if the User has not paid the interstate tax while crossing a state border)
(e) When the person driving the vehicle at the time of the incident is found to be different than the one who made the booking
(f) When the vehicle workshop and/or insurance company deem the damage to be consequential in nature (this will be clearly stated in the accident report). Consequential damage occurs when the user continues driving the vehicle even when it is performing abnormally.
(g) When the number of people in the car at the time of the incident exceeds the standard seating capacity of the car
(h) When the incident happened in a state for which the user had failed to pay the interstate tax while entering the state
(i) When there is misrepresentation of information in the driving license and ID proof details shared by the user
(g) Where there is clear evidence of extremely rash and negligent driving on the user's part
(h) In cases where the estimated damage charges exceed the security deposit, we will request the user to pay the same at the time of returning the car. In cases of non-payment, carsfleet rental reserves the right of legal action, reporting to the credit bureau and reporting to other authorities or persons, irrespective of their direct relevance to the case.
(i) In cases of an accident, fares for the unused hours will not be refunded.
(j) carsfleet rental typically avoids charging for very minor damage (e.g., minor scratches and dents), and covers the vast majority of damage incidents under the maximum liability policy.
(k) Please note: If the user notices any pre-existing issue with the car which was observed after the car delivery, the user needs to report it within the first 40 KMS or the first 2 hours of car delivery. Any issues reported later will be deemed as having arisen during the user’s trip, and relevant damage charges will be charged to the user.
(l) In cases of collision or User failure, towing and impounding charges will be paid by the User. In cases of vehicle failure, towing and impounding charges will be paid by us.
10. Penalties
To deliver a smooth and pleasant experience to all our users, we need them to follow some basic norms. These are simple and easy to follow. Breach of these norms can attract the following penalties:
(a) Driving license and identity proof ( Aadhar card or Passport) are not shown at the time of car delivery. The booking will be treated as canceled. 100% of the base fare, plus the doorstep delivery and pickup charges, as applicable, will be charged. A driving license printed on an A4 sheet of paper (original or otherwise) will not be considered as a valid document.
(b) Delay in taking the car delivery from delivery executive No fee for the first 15 mins of delay (counted from scheduled booking start time). After that, Rs. 50 for every 15 mins of delay.
(c) Traffic/Parking violations Full payment of fines/late fees, including cases where we receive notification from relevant authorities after the end of booking.
(d) Over-speeding (above 125 KMS/Hr) Rs. 750 for the first incident. Rs. 2000 for repeated infractions after warning. Upon repeated over-speeding, we will be compelled to withdraw services from the User
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(e) Loss/non-return of key is Rs.300, plus replacement cost if the key is not returned within 3 days.
(f) Smoking Rs.1000, plus applicable damage costs related to interiors'
(g) Cleaning required (interiors) Minor cleaning - Rs. 500. Major cleaning - Rs. 1000.
(h) Vehicle returned to the wrong location (i.e., different from the one specified at the time of booking/modification) Rs.500 + base fare and late penalty for the additional hours till the vehicle is returned.
(i) Not fueling (returning the car at a lower fuel level than what was received) Rs. 500 refueling service charge + actual fuel cost to get the tank to the same level as what was received.
